Return Policy

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Overview

Khodraxnuevorgan is dedicated to delivering premium custom business cards and print products. Due to the personalized nature of our products, each order is made to your specifications. Please review our return policy below for details on returns, exchanges, and refunds.

Custom Orders

All business card orders are custom printed based on your approved design, material, and finish selections. As such, we are unable to accept returns or exchanges for reasons unrelated to product quality or errors on our part.

Order Approval

• Before production begins, you will receive a digital proof or sample for approval.
• It is your responsibility to review all details, including spelling, layout, and finish options.
• Production will not begin until you have provided written approval of the proof.

Quality Guarantee

We stand behind the quality of our products. If your order arrives with defects in materials or workmanship, or if it does not match the approved proof, please contact us within 7 days of delivery. We will work with you to resolve the issue, which may include a reprint or partial refund at our discretion.

• Defective or incorrect orders must be reported within 7 days of receipt.
• Photographic evidence of the issue may be required for quality assessment.
• We may request that you return the defective items for inspection.

Non-Returnable Items

• Custom printed products that match the approved proof and are free of defects
• Products damaged after delivery due to misuse, improper storage, or handling
• Sample packs and promotional items

Refunds and Reprints

If your order qualifies for a refund or reprint, we will process it as quickly as possible. Refunds will be issued to the original payment method. Reprints will be produced and shipped at no additional cost to you.

• Refunds may take 5-10 business days to appear on your statement
• Reprints will be expedited to minimize delays

Order Cancellations

Orders may be cancelled prior to proof approval and production. Once production has begun, cancellations are not possible. If you need to cancel an order, please contact us as soon as possible.

Shipping Issues

We are not responsible for delays or damage caused by shipping carriers. If your order is lost or damaged in transit, please notify us immediately so we can assist with a claim or replacement.

Inspection Upon Delivery

We recommend inspecting your order immediately upon receipt. Open all packages carefully and examine the contents for any visible damage, defects, or discrepancies from your approved proof. If you notice any issues, document them with photographs and contact us within the specified timeframe.

For orders delivered with external packaging damage, we recommend noting the damage with the delivery carrier before signing for the package. This documentation can be valuable if you need to file a shipping insurance claim.

Reprint Process

If your order qualifies for a reprint due to our error or a defect in materials or workmanship, we will expedite the production of replacement cards. The timeline for reprints depends on the complexity of the order and current production schedules, but we prioritize these orders to minimize inconvenience.

Reprint orders undergo additional quality control measures to ensure the replacement cards meet our standards. We may request that you return the original defective cards before or after the reprint is shipped, depending on the situation.

Partial Defects

In cases where only a portion of your order is defective, we will work with you to determine the appropriate resolution. This may include reprinting only the affected cards, providing a partial refund proportional to the defective quantity, or offering credit toward a future order.

We reserve the right to make the final determination on the most appropriate resolution based on the nature and extent of the defect, the cause of the issue, and our ability to reproduce the original order specifications.

Color Accuracy

Due to inherent differences between digital displays and printed materials, as well as variations in printing processes and paper stocks, exact color matching cannot be guaranteed. Minor color variations between your screen, digital proof, and final printed product are normal and do not constitute grounds for returns or refunds.

For color-critical projects, we strongly recommend ordering a physical sample or press proof before placing your full order. We also recommend providing Pantone color references for any colors that must be precisely matched.

Paper and Material Variations

Natural papers, cotton stocks, and specialty materials may exhibit slight variations in color, texture, and appearance between batches. These variations are inherent characteristics of premium natural materials and do not represent defects. By ordering these materials, you acknowledge and accept these natural variations.

Finishing Technique Considerations

Specialty finishes such as foil stamping, embossing, edge gilding, and letterpress involve handcraft elements that may result in minor variations between cards. These variations are considered part of the artisanal character of these techniques and do not constitute defects.

Foil stamping coverage, embossing depth, and letterpress impression may vary slightly based on the design, paper stock, and environmental conditions during production. We strive for consistency but cannot guarantee identical results across all cards in an order.

Large Order Considerations

For orders exceeding 1,000 cards or orders with multiple finishing techniques, we may produce a portion of the order first as a production sample for your approval. This helps ensure the final production run meets your expectations and reduces the risk of issues with large quantities.

Rush orders and orders placed during peak seasons may have limited options for reprints or replacements due to production scheduling constraints. We recommend allowing additional time for large or complex orders to accommodate any necessary adjustments.

Design Errors

We are not responsible for design errors, typos, or incorrect information that was present in your approved artwork. It is your responsibility to carefully review all proofs and ensure all text, images, and design elements are correct before giving approval. Once you approve the proof, we cannot accept returns or provide refunds for errors that were present in the approved design.

• Triple-check all spelling, especially names, titles, and contact information
• Verify phone numbers, email addresses, and website URLs
• Ensure all images are positioned correctly and at appropriate resolution
• Confirm color specifications match your brand guidelines
• Review the proof on multiple devices if possible

Third-Party Design Services

If you used a third-party design service or designer to create your artwork, any disputes regarding the design should be addressed with that party. We are only responsible for accurately reproducing the approved artwork you provide. Design fees paid to third parties are not refundable through us.

Damaged or Unusable Returns

Returned products that have been used, altered, or damaged after delivery are not eligible for refunds or credits. Cards that have been written on, have adhesive residue, or show signs of mishandling cannot be accepted as returns.

Return Shipping

If we request that you return products for inspection or as part of a refund process, we will provide instructions and may provide a prepaid shipping label depending on the circumstances. For products being returned due to customer error or change of mind (where permitted), return shipping costs are your responsibility.

Refund Timeline

Once a refund is approved, processing times vary depending on your financial institution. Credit card refunds typically appear within 5-10 business days. Bank transfers and other payment methods may take longer. We will notify you when the refund has been processed on our end.

Store Credit Alternative

In some cases, we may offer store credit as an alternative to a monetary refund. Store credit never expires and can be used for any products or services offered on our website. If you prefer store credit over a refund, please let us know when contacting customer service.

Dispute Resolution

If you are unsatisfied with our resolution of a return or refund request, please contact our customer service team to discuss your concerns. We are committed to finding fair solutions and maintaining positive relationships with our customers. Most disputes can be resolved through direct communication.

Policy Updates

This Return Policy may be updated from time to time to reflect changes in our practices or legal requirements. The policy in effect at the time you place your order will apply to that order. We encourage you to review this policy before each purchase.

Contact Us

If you have questions about our return policy or need to report an issue with your order, please contact us at:

Khodraxnuevorgan
1000 5th Ave, New York, NY 10028
Phone: +1 212-535-7710
Email: hello@khodraxnuevorgan.world